Colonial Home Services Electrical Plumbing Heating and AC

*With updates* The customer service starting with the desk assistant who answered my call was amazing. She explained everything that I should be expecting when getting my quote and again when getting a new tankless water heater installed... After 2 days of work the first week of February, I have had to call them back 3 times! The first call was because they left multiple pipes leaking 3/27 The second was because the hydronic baseboards were not heating the house properly. My house has 2 zones for hydronic heating, and due to removing one pump from the system (that was supposedly supplemented by the pump in the tankless water heater), only one zone worked. Their solution was to remove a flow control valve from the system and call it good because it solved the problem. 4/5 Today (when OG posted) 58 days after intallation, our expansion tank fell off the wall (see pictures). Pvc bent, expansion on the wall, and a pressurized system waiting to fail at any moment. Luckily, my husband was home to hear it fall because otherwise, who knows how long it would be sitting there in shambles. What was the issue this time? All 4 screws had only 3 threads in contact with the studs they were mounted to. Josh, who came out today (and has been working this the whole time), said that they don't have a screw greater than 2" on the truck. At this point, I called the service center and told them they needed to send the inspector to check on their work. 4/7 The owner (Glen) called me to schedule an appointment with him and the inspector. 4/8 The permit was pulled. This is 61 days AFTER work had begun!! 4/10 The inspector and the owner enter and leave the house in less than 10 minutes. The inspector didn't take any pictures or notes. 4/11 Inspection fails 4/26 I allow them to come back (as long as Josh was not the one to continue working on my system) and attempt to fix their issues. At this time, they sent an HVAC guy (?) to fix their inspection issues. I asked a few questions, to which the HVAC guy called Glen/the boss to get me an answer (since he's not a plumber). After about the 3rd question, someone told the HVAC guy to tell me to send them an email with a list of all the things that need to be fixed. After being told to give them a list of things that need to be fixed; I have since contacted a lawyer (5/1), given them a demand letter (5/5) along with a quote from another company for the cost to fix their work, and recieved a check (5/9) to get my system fixed once and for all. This has been an absolutely crazy and ridiculous ride! I am glad that it is finally coming to an end.

When we moved into our house we had an HVAC issue, electrical questions and now our plumbing decided to show its ugly side. Our main drain backed up. After calling an emergency after hours call. Josh B came quick and got the clog. Well the sucker was a bigger problem then thought. Fast forward a week and the drain backs up but now won’t drain AT ALL. After 7 hours fighting it and trying to locate it, Josh and Glenn fought the beast of hair, fur, scum etc and WON! We all celebrated. The mess was real, but you’d never know. Josh is awesome and made sure water flowed, everything was put back inside and out. So much professionalism and compassion! Thanks Colonial for yet again a wonderful job!

I have yet to be dissatisfied or disappointed by this company, they are always on time they send you messages when they are on their way, and always so professional with explaining everything that is going on with whatever need you have. We recently bought a home and found out we have a grinder pump that failed and was installed incorrectly, they broke down everything they needed to do took the time to explain to us how to get the longest use out of our new one we had installed, and what went wrong with the old one as well as letting us SEE every single thing every step of the way this way we knew what we were paying for and we’re informed on what they were doing. They were so great we went ahead and purchased their home plan and it is well worth it for us. This company deserves all the business they get and preform their services at such a fair price! I couldn’t have asked for more in a stressful situation and a huge shoutout to Josh who really took the time and was so professional with explaining everything, even the ladies who answer the phone are always so sweet and the office manager he is so helpful in explaining everything as well all in all just a really great company that I’ve already recommended to my realtor for her clients and a few friends as well!

I was able to get an appointment with a plumber immediately upon calling Colonial Home Services. Josh B. arrived at the time scheduled and we went through what I needed with my Kitchen and bathroom plumbing. I asked him to replace both the kitchen and bathroom faucets, as both faucets had poor performance issues. I asked that he go purchase whatever needed replacing and to also clean out the bathroom drain. He returned from purchasing the new faucets (I LOVE what he bought), installed them and thoroughly cleaned the sink drain in the bathroom. Excellent performance, yet again, by Colonial Home Services. I feel they are a little pricey - BUT, it is worth every penny spent to have the quick response, the quality service and professional people making the repairs on my home. I have now used them three times and I will be using them again.

This company was outstanding and exceeded everything I needed done. Scheduling an appointment with customer service was simple and really easy. The customer service woman (wish I wrote her name down) was very friendly and took the time to explain everything. Day of the appointment, Sam showed up on time and even called me to let me know he was on the way. First thing after he concluded his introduction about the company, himself and other services they provided he got right to a safety inspection. I wanted a switch moved and got an electrical inspection of all my GFIs, circuit panel box, outside meter, and all my outdoor sockets. I was shocked to see someone who truly loves his job take the time to inspect all of this for me. Once he completed the inspection Sam got right to work. Throughout the entire job he explained everything and answered every question I had. Pricing was reasonable and fair, ask about joining the club as the pricing is even better. They do not work by the hour as they have everything priced out and will go over everything with you before they start. As I still have electrical projects to complete in my home, Colonial Home Services has been locked into my phone. If you are tired of companies over pricing, lack of scheduling, and unprofessional service techs it’s time to call Colonial.

Called this company based on the reviews to install a whole home humidifier. Customer service person is fabulous! However, mediocre work by a tech who no longer works for them. Had to be called back multiple times. Cost me over 800 dollars. Signed up for the HVAC 9.95 a month which included someone being scheduled by the company to come out to perform an inspection every year. Not one time did any one call and schedule - I had to call and when I questioned "why?" it was always a different excuse - first year it was a new computer system, this year it was the manager was in the process of making the appointments. That was in December - well into the "winter season" - so obviously customers who sign up for the monthly HVAC service is not on their priority list. Funny thing, it says in the contract that we can't cancel the monthly before 2 years. Which is a crock if you ask me.... I cancelled immediately.

Sam (Electrician) and Josh (Plumber) were friendly, respectful and both did excellent jobs installing 2 ceiling fans and fixing my toilet. They cleaned up after their work. They answered all of our questions and explained estimates of needed future work in detail. My husband and I were so impressed with their work and interactions with us that we joined their service club. Highly recommend!

Josh helped me fix a backed up plumbing system. He spent all day with us. He tried to provide us the most value, was transparent on price, and never charged us for a service that wasn't necessary. I would highly recommend him for any "